This article covers users who are deploying with the Admin Console only. License Key users may not have access to these functionalities.
There may be instances where you need to deactivate or remove users from your Goodnotes Organization. If you are an Owner or Admin, you are able to do this in the Admin Console.
Removing or Deactivating a User
- Launch the Goodnotes Admin Console
- Head to User Management
- Find the User and click on the ⋮ at the end of their row
- Select Delete or Deactivate
What is the difference between Deactivating and Deleting?
Teachers and students can not delete their Goodnotes accounts if they are enrolled in a School. IT Admins need to remove their accounts from the Admin Console in order for the users to delete their accounts.
- Deactivate: Temporarily blocks access. Status shows as Inactive or Deactivated. You can reactivate later from the same menu
- Delete: Permanently removes the user from your school organisation. They lose access and would need a new invite to return
Before deleting an account
Before you remove a user from your Goodnotes Organization. Make sure they have backed up copies of their Lessons and Notebooks. Lessons can be backed up by manually exporting them and their private Notebooks can be backed up with a Manual Backup.
For graduating Students, please see this guide on helping them leave the Organization safely: Safely remove a graduating student