This article may cover Goodnotes Education Plan features. Free Plan users do not have access to Class Folders. To upgrade, contact your institution's IT administrator.
Sometimes you may need to collect Diagnostic Data from Goodnotes. This data compiles the running logs of the app for a short period of time as well as information about how the app is set up, what accounts are logged in and which organisation and Class Folder they belong to. Apart from document names, this Diagnostic Data does not share any personal data from within Notebooks or Lessons.
How to export Diagnostics
To gather Diagnostic Data, simply tap the user icon in top right corner of the Library view > View account > Account Settings > Export Diagnostic Data.
- Each set of Diagnostic Data will be in the form of a zip file.
- Please make sure you send all relevant zip files when you Contact Support for help.
Steps
- Select User icon in the top right corner of the Library View:
2. Select View Account
3. Select Account Settings
4. Select Export Diagnostic Data
5. Send the .zip files to Goodnotes Support
If you are not logged into Goodnotes
If you are not logged into Goodnotes but still want to download diagnostics, select the "?" symbol > Download diagnostics file (.zip) to device, then send the .zip files to Goodnotes Support.